{"id":2497,"date":"2025-02-18T10:45:27","date_gmt":"2025-02-18T10:45:27","guid":{"rendered":"https:\/\/avangardstore.ro\/?page_id=2497"},"modified":"2026-10-27T13:31:41","modified_gmt":"2026-10-27T13:31:41","slug":"retur","status":"publish","type":"page","link":"https:\/\/avangardstore.ro\/en\/retur\/","title":{"rendered":"Retur"},"content":{"rendered":"
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Returnarea produselor<\/h3>

Produsele achizi\u021bionate de pe site-ul\u00a0avangardstore.ro\u00a0pot fi returnate conform Ordonan\u0163ei de Urgen\u021b\u0103 a Guvernului nr. 34\/2014 si a Ordonan\u0163ei de Guvern, num\u0103rul 9 din 2016, privind drepturile consumatorilor.
14 zile calendaristice perioada de retur
Ai dreptul legal s\u0103 renun\u021bi la cump\u0103rarea produsului, f\u0103r\u0103 penalit\u0103\u021bi \u0219i f\u0103r\u0103 justificarea deciziei, \u00een termen de\u00a014 zile calendaristice de la primirea produsului comandat. Returul poate fi solicitat de c\u0103tre tine (cump\u0103r\u0103tor) sau o ter\u021b\u0103 persoan\u0103 numit\u0103 de c\u0103tre tine, alta dec\u00e2t transportatorul.
Pentru a-\u021bi exercita dreptul de retur \u00een termenul cuvenit trebuie s\u0103 informezi \u00een scris LIK TOYS S.R.L., la adresa de coresponden\u021b\u0103 \u0219i retur: \u0218oseaua Berceni nr. 96, bloc B, recep\u021bie, Bucure\u0219ti, cod po\u0219tal 041918, Rom\u00e2nia sau pe e-mail:\u00a0toystore@lik.toys decizia ta de a te retrage din contractul comercial, utiliz\u00e2nd o declara\u0163ie neechivoc\u0103, de exemplu, o scrisoare trimis\u0103 prin po\u015ft\u0103\/curier sau un e-mail.
De asemenea, po\u021bi utiliza \u00een acest scop \u0219i formularul de contact de pe site-ul avangardstore.ro, pentru a transmite solicitarea ta de retur, \u00een termenul prev\u0103zut de lege. Dac\u0103 alegi aceast\u0103 op\u0163iune, \u00ee\u021bi vom transmite f\u0103r\u0103 \u00eent\u00e2rziere, prin e-mail, confirmarea de primire a cererii de retur.
Pentru a respecta termenul-limit\u0103 de retur, este suficient s\u0103 trimiti comunicarea privind exercitarea dreptului de retragere \u00eenainte de expirarea perioadei legale de 14 zile de la data primirii produsului.<\/p>

Rambursarea sumelor achitate<\/h3>

Suma achitat\u0103 de tine pentru produsul pe care dore\u0219ti s\u0103-l returnezi \u00ee\u021bi va fi rambursat\u0103 integral, inclusiv costurile livr\u0103rii standard, \u00een cel mai scurt timp, dar nu mai tarziu de 14 zile\u00a0de la data la care produsul returnat ajunge \u00eenapoi la noi \u0219i este verificat pentru conformitate.
Pentru rambursarea sumelor achitate vom utiliza aceea\u015fi modalitate de plat\u0103 ca \u015fi cea folosit\u0103 pentru tranzac\u0163ia ini\u0163ial\u0103, cu excep\u0163ia cazului \u00een care \u00ee\u021bi exprimi acordul expres pentru o alt\u0103 modalitate de plat\u0103. Alegerea unei alte modalitati de plata fata de cea folosita la tranzactia initiala nu va fi scutita de aplicarea costului suplimentar asupra sumeri returnate a oricaror comisioane si taxe externe (cum ar fi comisioane percepute de banca pentru transfer, de procesatorul de card etc).
\u00cen cazul comenzilor achitate prin ramburs la curier, suma aferent\u0103 va fi virat\u0103 \u00eentr-un cont IBAN, neexist\u00e2nd posibilitatea ramburs\u0103rii cash.
Pentru tranzac\u021biile de rambursare a acestor sume, LIK TOYS S.R.L. nu percepe comision. Totu\u0219i, este posibil ca banca la care ai cont s\u0103 perceap\u0103 \u00een mod uzual comisioane de care nu putem fi responsabili.
Costul returului produsului \/produselor va fi \u00een sarcina expeditorului, dac\u0103 nu se stabile\u0219te altfel \u00een mod excep\u021bional. Nu se pot trimite colete de retur cu plata la destina\u021bie (sediul LIK TOYS S.R.L.).
Returnarea produselor se poate efectua folosindu-se adresa LIK TOYS S.R.L., la adresa de coresponden\u021b\u0103 \u0219i retur: \u0218oseaua Berceni nr. 96, bloc B, recep\u021bie, Bucure\u0219ti, cod po\u0219tal 041918, Rom\u00e2nia.
\u00cen mod excep\u021bional, \u00een cazul \u00een care se agreeaz\u0103 plata transportului aferent returului de c\u0103tre LIK TOYS S.R.L., vom trimite un curier pentru a ridica coletul de la tine in cel mai scurt timp.
Termenul este considerat respectat dac\u0103 produsele sunt ridicate de curier \u0219i trimise c\u0103tre LIK TOYS S.R.L. \u00eenainte de expirarea perioadei de 14 zile.<\/p>

Conditii de retur<\/h3>

Produsul returnat trebuie s\u0103 fie \u00een aceea\u0219i stare \u00een care a fost livrat (\u00een cutia original\u0103, cu toate accesoriile \u0219i documentele care l-au \u00eenso\u021bit).
Nu se accept\u0103 pentru returnare produsele care prezint\u0103 modific\u0103ri fizice, lovituri, ciobiri, zg\u00e2rieturi, \u0219ocuri, urme de folosire \u0219i\/sau interven\u021bii neautorizate etc.
De\u0219i este o situa\u021bie pu\u021bin probabil\u0103, dac\u0103 se \u00eent\u00e2mpl\u0103 s\u0103 constat\u0103m la verificarea de conformitate c\u0103 produsul nu este \u00een stare perfect\u0103, vom fi nevoi\u021bi s\u0103 percepem o tax\u0103 pe care \u021bi-o vom comunica, restituindu-\u021bi doar par\u021bial suma de bani achitat\u0103 ini\u021bial.<\/p>

Pe scurt<\/h3>

Ai dreptul s\u0103 renun\u0163i la produsele pe care le-ai cump\u0103rat, \u00een termen de 14 zile de la data la care ai primit produsele, \u00een condi\u021biile prev\u0103zute mai sus. Tot ce ai de facut este s\u0103:
Ne anun\u021bi \u00een scris despre inten\u021bia de retur;
Ne trimi\u0163i coletul \u00eenapoi prin curier (costul transportului este achitat de tine);
\u00ce\u0163i returnam banii dup\u0103 ce primim coletul \u0219i verific\u0103m produsul s\u0103 fie \u00een stare perfect\u0103.
Toate acestea, f\u0103r\u0103 s\u0103 fii obligat s\u0103 ne spui de ce. Totusi, ne-ar ajuta s\u0103 \u0219tim ce nu s-a potrivit, s\u0103 facem lucrurile altfel, sau s\u0103 \u00eembun\u0103t\u0103\u021bim pe viitor. Chiar apreciem \u0219i \u021binem cont de toate sugestiile pe care le primim.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Returnarea produselor Produsele achizi\u021bionate de pe site-ul\u00a0avangardstore.ro\u00a0pot fi returnate conform Ordonan\u0163ei de Urgen\u021b\u0103 a Guvernului nr. 34\/2014 si a Ordonan\u0163ei<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2497","page","type-page","status-publish","hentry"],"yoast_head":"\nRetur produse | Avangard Store<\/title>\n<meta name=\"description\" content=\"G\u0103se\u0219ti aici informa\u021biile despre returul produselor comandate de la Avangard Store \u0219i pa\u0219ii necesari pentru o solicitare corect\u0103.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avangardstore.ro\/en\/retur\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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